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FREQUENTLY ASKED QUESTIONS

How long do I have to initiate my request for a refund or replacement?

You can initiate your request for refund or replacement within 7 days of delivery. For example: If you received your order on the 5th, then you have until the 12th to request a return.

How do I pack my return parcel to make sure it arrives in adequate condition?

The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Forest  packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

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